Quick answer: An Ayushman Mitra (officially a Pradhan Mantri Arogya Mitra, or PMAM) is a trained facilitator stationed at PM-JAY empanelled hospitals to help beneficiaries verify eligibility, complete paperwork, and navigate cashless treatment from admission to discharge. Look for their help desk near the hospital’s reception or PM-JAY counter — their assistance is completely free.

Key Takeaways

• Ayushman Mitras are NHA-certified facilitators employed by empanelled hospitals, not government call-center staff.
• They assist across the entire hospital visit: verifying eligibility at admission, tracking pre-authorization during treatment, and settling paperwork at discharge.
• Their help is free for beneficiaries — there’s no reason to pay anyone claiming to be an Ayushman Mitra.
• It’s also a real job/career path, with NHA-recognized training and certification requirements for anyone wanting to become one.

What an Ayushman Mitra Does, by Stage

Finding an Ayushman Mitra at Your Hospital

Every PM-JAY empanelled hospital is required to have a dedicated Ayushman Mitra desk, usually near the main reception or billing counter — ask hospital staff for the “PM-JAY desk” or “Ayushman Mitra” if you don’t see clear signage. If you’re not sure which hospitals near you are empanelled in the first place, check our hospital list guide before your visit.

Becoming an Ayushman Mitra: The Career Path

This is a genuine employment opportunity, not just a volunteer role. Typical requirements include a minimum of 12th-standard education, basic computer literacy, proficiency in the local state language, and strong communication skills. Hospitals recruit and deploy Ayushman Mitras following National Health Authority guidelines, and candidates go through NHA-certified training before starting. If you’re interested, empanelled hospitals in your area or state health department postings are the usual route to apply, rather than a single centralized national portal.

What to Do If Help Isn’t Available

If a hospital’s Ayushman Mitra desk is unstaffed or unhelpful, or if you’re asked to pay for something that should be cashless, that’s worth escalating directly — see our grievance redressal guide or call the 14555 helpline rather than assuming payment is required.

Frequently Asked Questions

Is an Ayushman Mitra’s help free?

Yes, Ayushman Mitras are deployed by empanelled hospitals to assist beneficiaries at no cost — you should never be asked to pay for their help.

What is the official name for an Ayushman Mitra?

The official designation is Pradhan Mantri Arogya Mitra (PMAM).

Where do I find the Ayushman Mitra at a hospital?

Look for the PM-JAY facilitation desk, usually located near the hospital’s main reception or billing counter.

Can I apply to become an Ayushman Mitra?

Yes, it’s a real job requiring at least 12th-standard education and NHA-certified training; empanelled hospitals and state health departments are the typical recruiters.

Related: PM-JAY Hospital List guide, PM-JAY Grievance Redressal guide, and PM-JAY Helpline guide.

Quick answer: hospitals.pmjay.gov.in is the portal empanelled hospitals use to apply for empanelment, manage their PM-JAY profile, and access hospital-side tools — it’s built for hospital administrators and staff, not for patients. If you’re a beneficiary searching for hospitals or your own eligibility, you want the public hospital search tool or the beneficiary portal instead, not this login.

Key Takeaways

• This portal serves two different audiences through the same domain: a public hospital search (no login needed) and a staff login for empanelled hospitals.
• Patients never need to log in here — the hospital search function works without an account.
• Hospital staff use the login to manage empanelment applications, update facility details, and access administrative functions.
• Confusing this with the patient-facing beneficiary portal is a common search mistake.

Two Functions, One Domain

This dual purpose is exactly why the portal shows up in so many different searches — people looking for a nearby hospital and hospital staff managing their empanelment both land on variations of the same domain.

If You’re a Patient

You don’t need an account here. Use the public hospital search to find empanelled hospitals near you by state, district, and specialty — no login, registration, or personal details required beyond your search criteria. If you’re trying to check your own eligibility or download your Ayushman card, that’s a different system entirely: the beneficiary portal at beneficiary.nha.gov.in.

If You’re Hospital Staff

1. Go to the hospital login page on hospitals.pmjay.gov.in.
2. Sign in with your hospital’s registered credentials, created during the empanelment application process.
3. From the dashboard, manage your facility’s profile, track empanelment application status, or access other administrative functions tied to your hospital’s account.

If your hospital hasn’t started the empanelment process yet, this is also where that application begins — see our guide on hospital empanelment for the full process.

Common Points of Confusion

Staying Safe: What a Legitimate Login Looks Like

If you’re hospital staff logging in here, the URL should stay on the official pmjay.gov.in domain throughout, and you should never be asked to pay a personal fee to access your hospital’s own account — any application fees for empanelment are paid through the official process, not to an individual. If a third party offers to “manage your PM-JAY login” for a fee, that’s a red flag worth reporting to your State Health Agency.

Conclusion

hospitals.pmjay.gov.in serves two very different groups from one domain — patients searching for hospitals need no login at all, while hospital staff use the same domain’s login for empanelment and administrative tasks. Knowing which one you actually need saves a lot of confused searching.

Frequently Asked Questions

Do patients need to log in to hospitals.pmjay.gov.in?

No. The public hospital search on this portal requires no login — only hospital staff managing empanelment need an account.

Where do I check my own Ayushman card status instead?

Use the beneficiary portal at beneficiary.nha.gov.in, which is separate from the hospital login portal.

Is this the same portal as TMS?

No, TMS handles treatment claims for admitted patients; hospitals.pmjay.gov.in handles hospital empanelment and facility management.

What should hospital staff use their login for?

Managing their facility’s PM-JAY profile, tracking empanelment application status, and accessing hospital-side administrative functions.

Related: PM-JAY Hospital List guide, How Hospitals Get Empanelled Under PM-JAY, PMJAY TMS Portal for Hospitals guide, and PMJAY Beneficiary Portal guide.

Quick answer: A hospital becomes PM-JAY-empanelled by registering on the Hospital Empanelment Module (HEM) through hospitals.pmjay.gov.in, meeting infrastructure and staffing requirements, submitting documentation, and passing a physical inspection by the State Health Agency’s District Empanelment Committee. This guide is for hospital administrators — patients don’t need to do any of this.

Key Takeaways

• Empanelment is managed by each State Health Agency (SHA), not directly by patients or by NHA alone.
• Hospitals need minimum infrastructure — typically at least 10 beds, 24/7 emergency care, and basic diagnostic support — before applying.
• NABH accreditation isn’t always mandatory, but it’s preferred and required outright in several states.
• Approval involves document review and a physical site inspection, not just an online form.

Basic Eligibility for Hospitals

Step-by-Step Empanelment Process

1. Complete a self-assessment against the eligibility criteria before applying.
2. Register the facility on the Health Facility Registry (HFR) under the Ayushman Bharat Digital Mission (ABDM).
3. Create an account on the Hospital Empanelment Module (HEM) at hospitals.pmjay.gov.in.
4. Complete the online application with infrastructure, staffing, and specialty details.
5. Upload required documents — registration certificates, staff credentials, facility approvals, and accreditation proof where applicable.
6. Pay the applicable application fee, which varies by hospital bed capacity and state.
7. Undergo a physical inspection by the District Empanelment Committee.
8. Sign a Memorandum of Agreement with the State Health Agency once approved.
9. Complete final system activation to go live on the platform.

Processing time varies by state and application volume, so hospitals should expect the full process — from application to activation — to take some weeks rather than days.

Who Approves Empanelment

The State Health Agency (SHA) in each state runs empanelment through a District Empanelment Committee, which reviews applications and conducts the physical verification. This means requirements and processing timelines can differ somewhat from state to state, even though the underlying HEM platform is the same nationwide.

Common Mistakes Hospitals Make

Staying Empanelled: Ongoing Compliance

Empanelment isn’t a one-time approval — hospitals are expected to maintain the infrastructure and staffing standards they were approved under, and are subject to periodic review. Claims processed through TMS (Transaction Management System) are also monitored, and irregularities can trigger a review of a hospital’s empanelment status. Keeping documentation and accreditation current is worth treating as an ongoing responsibility, not a box ticked once at onboarding.

Conclusion

Empanelment gives a hospital access to a large, steady base of patients through PM-JAY, but it comes with real infrastructure, documentation, and inspection requirements set by the State Health Agency. Hospitals that prepare their HFR registration and documentation thoroughly before applying tend to move through the process faster.

Frequently Asked Questions

Who can apply for PM-JAY hospital empanelment?

Both government and private hospitals meeting minimum infrastructure requirements — at least 10 beds, 24/7 emergency care, and basic diagnostic support.

Is NABH accreditation required for empanelment?

It’s preferred and mandatory in several states, though requirements vary by State Health Agency.

Who approves a hospital’s empanelment application?

The State Health Agency (SHA), through a District Empanelment Committee that reviews documents and conducts a physical inspection.

How long does empanelment typically take?

It varies by state and application volume; hospitals should expect the full process to take some weeks from application to activation.

Related: PM-JAY Hospital List guide, PMJAY TMS Portal for Hospitals guide, and PMJAY UMP Portal guide.

Quick answer: PM-JAY covers over 1,900 treatment procedures across roughly two dozen medical specialities — including cardiology, oncology, orthopedics, general surgery, and more — bundled into fixed-price “packages” under the Health Benefit Package (HBP) list. Coverage goes up to ₹5 lakh per family per year, and the exact package list is periodically revised by the National Health Authority.

Key Takeaways

• Treatments are grouped into standardized “packages,” each with a fixed price the hospital is paid regardless of exact costs incurred.
• The Health Benefit Package (HBP) list has been revised more than once since PM-JAY launched in 2018, most notably as HBP 2.0 and HBP 2.2, adding, removing, and repricing packages.
• Not every hospital offers every package — coverage depends on what a specific hospital is empanelled for.
• Pre-existing conditions are covered from day one, with no exclusions based on age, gender, or family size.

How the Package System Works

Rather than reimbursing whatever a hospital happens to charge, PM-JAY pays a fixed, pre-negotiated rate for each defined treatment package — this keeps costs predictable for the scheme and prevents overbilling. A package typically bundles the surgery or procedure itself, associated medicines and consumables, a defined period of pre- and post-hospitalization care, and standard diagnostics tied to that treatment.

Broad Categories of Covered Treatment

This list is illustrative, not exhaustive — the full, current package list with exact codes and prices is maintained by the National Health Authority and updated periodically.

How to Check If a Specific Treatment Is Covered

1. Ask your treating hospital’s PM-JAY desk directly — they work with the package list daily and can confirm quickly.
2. Check the official Health Benefit Package documentation published by the National Health Authority for the specific procedure code.
3. If you’re unsure which category your condition falls under, the PM-JAY helpline (14555) can help point you in the right direction.

What’s Generally Not Covered

Common Mistakes

Conclusion

PM-JAY’s package-based system covers a genuinely broad range of hospitalization needs, but exact coverage for any specific procedure depends on the current package list and the hospital you visit. When in doubt, the hospital’s own PM-JAY desk is usually the fastest way to get a definitive answer for your situation.

Frequently Asked Questions

How many treatments does PM-JAY cover?

Over 1,900 procedures across roughly two dozen medical specialities, organized into fixed-price treatment packages that are periodically revised.

Are pre-existing conditions covered?

Yes, PM-JAY covers pre-existing conditions from day one, with no waiting period or exclusion based on age, gender, or family size.

Does every empanelled hospital offer every treatment package?

No, coverage depends on which packages a specific hospital is empanelled for — check with the hospital or the official hospital list.

How do I confirm if my specific treatment is covered?

Ask the hospital’s PM-JAY desk directly, check NHA’s official Health Benefit Package documentation, or call the helpline at 14555.

Related: How to Use Your Ayushman Card at a Hospital, PM-JAY Hospital List guide, and Ayushman Card Eligibility Criteria.

Quick answer: At an empanelled hospital, visit the dedicated PM-JAY desk (often staffed by an Ayushman Mitra), show your Aadhaar and Ayushman card, and let the hospital verify your eligibility and get pre-authorization before treatment. You don’t pay upfront for covered treatment — the hospital bills PM-JAY directly.

Key Takeaways

• Using your card is mostly the hospital’s job, not yours — your role is verification and paperwork, not payment.
• Treatment needs pre-authorization from the hospital before it’s confirmed as covered.
• Only empanelled hospitals, and only for the packages they’re approved for, offer cashless treatment.
• Emergency admissions can start treatment first and complete verification afterward at most hospitals.

Step-by-Step: Using Your Card for Planned Treatment

1. Confirm the hospital is empanelled and offers the specific treatment you need, using the official hospital search tool.
2. Bring your Aadhaar, Ayushman card (digital or physical), and any prior medical records or referral documents.
3. Visit the hospital’s PM-JAY help desk on arrival — look for signage or ask reception for the Ayushman Mitra.
4. The desk verifies your identity and eligibility, usually against the same beneficiary database used on the portal.
5. The hospital’s medical team requests pre-authorization for your specific treatment package from the State Health Agency.
6. Once approved, treatment proceeds as cashless — the hospital bills PM-JAY directly rather than charging you.

Planned vs. Emergency Admission

Hospitals are generally required to stabilize and treat genuine emergencies first and sort out PM-JAY paperwork afterward — if a hospital demands upfront cash before treating an emergency, that’s worth escalating to the hospital’s PM-JAY desk supervisor or the scheme’s helpline.

What’s Included Without Extra Cost

• Pre-hospitalization expenses for a limited period before admission
• The treatment package itself, including surgery, medicines, and consumables covered under that package
• Post-hospitalization expenses for a limited period after discharge
• Diagnostic tests that are part of the approved package

Common Mistakes

If a Hospital Asks You to Pay

A hospital that’s genuinely empanelled for your treatment shouldn’t be asking for payment for a covered package. If this happens, ask specifically whether the procedure falls under a covered PM-JAY package — sometimes a related but different procedure isn’t included, which is a legitimate reason for a partial charge. If you believe you’re being wrongly asked to pay for something that should be free, the PM-JAY helpline (14555) can help you raise the issue with the hospital or State Health Agency.

Conclusion

Using your Ayushman card at a hospital is less about anything you personally do and more about the hospital’s own verification and billing process running correctly. Knowing the steps — and your right to cashless treatment for covered packages — helps you catch it quickly if something goes wrong.

Frequently Asked Questions

Do I need to pay anything upfront at an empanelled hospital?

No, for treatment covered under an approved PM-JAY package, the hospital bills the scheme directly rather than charging you.

What do I need to bring to use my Ayushman card at a hospital?

Your Aadhaar and your Ayushman card (digital or physical); prior medical records help if you have a referral.

Can I get treated in an emergency before verification is complete?

Yes, most hospitals stabilize and treat genuine emergencies first, completing PM-JAY verification and pre-authorization afterward.

What if a hospital asks me to pay despite being empanelled?

Confirm whether your specific treatment is under a covered package; if you believe you’re wrongly asked to pay, contact the PM-JAY helpline at 14555.

Related: PM-JAY Hospital List guide, Ayushman Bharat Treatment & Package List, and PMJAY TMS Portal for Hospitals guide.

Quick answer: The official PM-JAY hospital list is searchable at hospitals.pmjay.gov.in — search by state, district, or hospital name to see which hospitals near you are empanelled and eligible to provide cashless treatment under your Ayushman card. There is no need to download a PDF or visit an office to check this.

Key Takeaways

• The official, always-current hospital list lives on hospitals.pmjay.gov.in — not on the beneficiary login portal.
• You can filter by state, district, hospital type (government or private), and specialty.
• PDF lists shared on third-party sites go out of date quickly, since hospitals are added and occasionally removed on an ongoing basis.
• An empanelled hospital doesn’t guarantee every treatment is covered there — some hospitals only offer specific packages or specialities.

How to Search the Official PM-JAY Hospital List

1. Go to the official hospital search tool at hospitals.pmjay.gov.in.
2. Select your state and district.
3. Optionally filter by hospital type (public or private) or medical specialty you need.
4. Review the results, which typically show the hospital’s name, address, empanelment type, and available specialities.

Why a Downloaded PDF List Isn’t Reliable

If you’re planning treatment, it’s worth checking the official list again shortly before your visit — empanelment status can change, and a hospital that accepted PM-JAY patients last year isn’t guaranteed to still be active today.

What “Empanelled” Actually Means for You

An empanelled hospital has signed an agreement with its State Health Agency to provide specific treatment packages under PM-JAY at government-set rates, billed directly to the scheme rather than to you. Empanelment is usually specialty-specific — a hospital might be empanelled for orthopedic and cardiac packages but not for oncology, for example. That’s why the search tool’s specialty filter matters more than just finding any nearby empanelled hospital.

Government vs. Private Empanelled Hospitals

Common Mistakes

What to Do at the Hospital Once You Find One

Once you’ve identified a nearby empanelled hospital that offers the treatment you need, look for its dedicated PM-JAY help desk on arrival — most empanelled hospitals have a designated Ayushman Mitra whose job is to verify your card, check eligibility, and start the pre-authorization process on the hospital’s side. Bringing your Aadhaar and Ayushman card (digital or physical) speeds this up considerably.

Conclusion

The official hospital search tool is the only source worth relying on for an up-to-date PM-JAY hospital list — everything else, including PDFs and old printouts, risks sending you to a hospital that’s no longer empanelled or doesn’t cover the treatment you need. A two-minute check before you travel can save a wasted trip.

Frequently Asked Questions

Where can I find the official PM-JAY hospital list?

At hospitals.pmjay.gov.in, where you can search by state, district, and specialty for current empanelment status.

Is a PDF hospital list I found online reliable?

Not necessarily — PDFs go out of date as hospitals are added or removed. Always check the official search tool close to your treatment date.

Does every department at an empanelled hospital accept PM-JAY?

Not always. Empanelment is often specialty-specific, so use the search tool’s specialty filter or call ahead to confirm.

What should I bring when I visit an empanelled hospital?

Your Aadhaar and Ayushman card (digital or physical) so the hospital’s PM-JAY desk can verify eligibility quickly.

Related: How to Use Your Ayushman Card at a Hospital, Ayushman Bharat Treatment & Package List, and PMJAY Beneficiary Portal guide.

Related: Try our PM-JAY Empanelled Hospital Finder tool for a live, searchable alternative.